ab333's Privacy Policy

1 Introduction & Scope of This Policy

ab333 ("we", "our") operates a mobile-first online betting and casino platform for users in Bangladesh. This privacy policy applies to the ab333 website, app, and all related services.

The purpose of this policy is to inform you which information we collect when you use our platform, how we use that information, how long we retain it, and how you can maintain control over your own data. By using our services, you are agreeing to this policy.

ab333's services are strictly for individuals aged 21 and above. We do not intentionally collect personal information from minors.

2 Information We Collect

We may collect your information in several ways. These are described in detail below.

2.1 Information You Provide Directly

• Name and identity information (national ID or passport details)
• Contact information: mobile number and email address
• Date of birth (for age verification)
• Payment-related information: bKash, Nagad, Rocket, or Upay number
• Account settings and preferences
• Records of communication with our support team

2.2 Automatically Collected Information

• IP address and device identity (device ID, operating system, browser type)
• Login time and session details
• Browsing history on the site and pages visited
• Information obtained from cookies and similar tracking technologies
• Records of deposit and withdrawal transactions on the account
• Game play history and activity

2.3 Information Received from Third Parties

In some cases we may receive information from verification service providers for identity verification or fraud prevention. This information is used solely to ensure security.

3 Purposes for Using Your Information

ab333 uses the information collected about you for the following legitimate purposes:

• To register and manage your account
• To verify your identity and age (KYC process)
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• To maintain the technical services and security of the platform
• To detect and prevent fraud, money laundering, and other illegal activities
• To enforce responsible gaming policies and ensure user protection
• To provide customer service and support
• To personalise services and offers according to your preferences
• To fulfil legal obligations and comply with regulatory requirements
• To carry out platform development and technical testing

We never sell your information to third parties. Your personal information is not shared with any other commercial organisation for advertising purposes.

4 Data Storage & Security

ab333 applies industry-standard technical and organisational measures to protect your personal information.

4.1 Technical Security Measures

• SSL/TLS encryption: all data transfers take place over encrypted connections
• Data-at-rest encryption: sensitive information stored in databases is encrypted
• Firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted
• Access controls: only authorised personnel can access your information

4.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, some information may need to be retained for a defined period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

4.3 Server Location

Your information is stored in secure data centres. In some cases data may be processed on international servers; in such cases we ensure that data protection standards are maintained.

5 Disclosure of Information & Third Parties

ab333 may share your information with third parties in the following limited circumstances:

5.1 Service Providers

We work with certain trusted third-party service providers to operate our technical services. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and data hosting services. These organisations may only use the information for contracted purposes and are required to comply with our privacy standards.

5.2 Legal Obligations

We may disclose necessary information in response to a court order, legal process, or valid request from a government authority. Information may also be disclosed in connection with fraud prevention and cooperation with law enforcement agencies.

5.3 Business Transfers

If ab333's business or any part of it is merged, acquired, or sold, user information may form part of the transferred assets. In such a case we will provide you with advance notice.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the ab333 website. A cookie is a small text file stored in your browser.

6.1 Types of Cookies

• Essential cookies: required for the core functionality of the site; these cannot be disabled
• Functional cookies: remember your preferences and language settings
• Analytics cookies: help analyse patterns of site usage (in an anonymous manner)
• Security cookies: used for fraud detection and account protection

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain site functions. Session cookies are required for the login session to work correctly.

7 User Rights

You have certain important rights over your personal information. ab333 respects these rights and will endeavour to respond to requests within a reasonable time.

7.1 Right of Access & Information

You may request a copy of the information we hold about you. Based on your request, we will provide you with details of the information stored.

7.2 Right to Rectification

If information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Please contact our support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object to the processing of your information in certain cases, particularly for marketing purposes. Once we receive such a request, we will no longer use your information for that purpose.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured, machine-readable format.

To exercise these rights, contact us at [email protected] or send a request via live chat.

8 Protection of Children & Minors

ab333's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at registration. If we become aware that a minor has created an account for any reason, we will close that account and delete the associated information immediately. Parents or guardians may report this to [email protected].

9 Responsible Gaming & Use of Data

ab333 takes responsible gaming seriously. For this purpose we may analyse information about your gaming activity, such as:

• To identify unusual or excessive gaming patterns
• To action requests for self-exclusion or limit-setting
• To prevent suspicious activity or fraud

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes & Notification

We may update this privacy policy from time to time. For any significant changes, we will inform you in the following ways:

• The updated policy will be published on this page with a revised date
• For important changes, you may be notified by email or a site notification
• Continuing to use the site after a change has been made will be taken as acceptance of the new policy

We recommend checking this page regularly to stay up to date with the latest policy.

11 Contact & Complaints

For any questions, concerns, or requests regarding your information under this privacy policy, please contact the ab333 support team.